Contact Us

Customer Services

At ACF Car Finance it is our aim to provide a high standard of customer care and satisfaction. We may occasionally fail to satisfy your expectations and if this occurs we will endeavour to resolve the issue as quickly as possible.

In the first instance please contact the ACF Car Finance Customer Services Team on:

Telephone: 0845 271 7824^†

Email: customerservicesteam@acfcarfinance.co.uk

Or write to:

Customer Services Team
ACF Car Finance
International House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF

Customer Aftersales

Should your query be related to the vehicle mechanics, please contact the ACF Car Finance Aftersales Team on:

Telephone: 0845 271 5218^†

Email: acfaftersales@acfcarfinance.co.uk

Or write to:

Aftersales Team
ACF Car Finance
International House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF

Customer Complaints

For the full ACF Car Finance complaints procedure, please download the PDF below.

Complaints Handling Procedure

Media

To contact us regarding media opportunities or to be added to the press distribution list for updates and announcements, you can contact Emma Bithell on:

Telephone: 01244 320 677

Email: emma@dewinterpr.co.uk

Or write to:

ACF Car Finance Media Team
Fidelity House
12a Stocks Lane
Chester
Cheshire
CH3 5TF